Subscription Terms

These Subscription Terms apply to recurring software, hosted services, annual licenses and other subscription-based products supplied by We Are Falcon ApS. They supplement our Terms and Conditions.

1. Company details

Company name: We Are Falcon ApS
Company registration (CVR): 46129911
VAT number: DK-46129911
Registered address: Engen 2, 4690 Haslev, Denmark
Email: hello@wearefalcon.tv
Phone: +45 51 90 98 88

2. Scope and order of precedence

These Subscription Terms cover recurring plans for Falcon products and services, including cloud-hosted services, installed applications, annual software licenses, hardware-bound licenses and subscription components sold together with hardware.

If documents conflict, an individually signed agreement or accepted quotation applies first, followed by the order confirmation, product-specific terms, these Subscription Terms and then the general Terms and Conditions. Mandatory consumer rights always prevail.

3. Consumers and business customers

Subscriptions are available to both consumers and business customers unless a plan is expressly marked otherwise. A consumer acts mainly outside their trade, business or profession. A business customer acts for commercial or professional purposes. You must provide accurate customer, billing, country and VAT information.

4. Subscription details and activation

The product page, checkout, quotation or order confirmation states the selected plan, included features, permitted users or workspaces, usage limits, billing interval, minimum commitment if any, renewal terms and price.

A Subscription normally becomes active when the initial payment is authorised and we issue an order confirmation or enable access. For a subscription or annual license supplied with hardware, the start date may instead be the activation, shipment, delivery or commissioning date stated in the order confirmation.

5. Accounts, users and access

Access may require an account. You are responsible for keeping credentials confidential, using appropriate security and ensuring that only authorised users access the service. Accounts, seats, licenses and workspaces may not be shared beyond the limits of the purchased plan.

You must promptly update account and billing information and notify us if credentials or license keys may have been compromised. You are responsible for activity under your account except to the extent caused by our breach or where mandatory law provides otherwise.

6. License and permitted use

For the paid subscription period, we grant you a limited, non-exclusive and non-transferable right to use the software and services in accordance with the selected plan and documentation. No ownership of the software is transferred.

Some licenses are connected to designated hardware, servers, installations or organisations. Such a license may be moved or reassigned only as expressly permitted by the plan or with our written approval. We may require reasonable verification when licensed hardware is replaced or repaired.

7. Prices, VAT and other taxes

All subscription prices are stated in euro (EUR) and exclude VAT and other taxes unless expressly stated otherwise. Applicable VAT and taxes are calculated according to the customer’s billing country, customer status, product type and valid tax registration information.

The applicable tax treatment, billing interval and total amount payable for the first period will be shown in the checkout, quotation or order confirmation before purchase. Each renewal includes the VAT or taxes applicable at the time of renewal. Eligible VAT-registered business customers in another EU member state may be invoiced under the reverse-charge mechanism after successful validation.

8. Recurring payment authorisation

By purchasing a Subscription, you authorise our payment provider to charge the selected payment method at the beginning of each billing period until the Subscription is cancelled or terminated. The authorisation covers the subscription price and applicable taxes.

Our payment provider stores a secure token or payment reference for recurring billing. We do not store full card details on our own systems.

9. Billing, renewal and invoices

The initial payment is charged when the Subscription starts unless the checkout, quotation or order confirmation states otherwise. Subscriptions automatically renew for the billing interval shown at purchase. Monthly plans renew monthly and annual plans renew annually unless another interval is expressly agreed.

Electronic invoices or receipts may be sent by email or made available through the customer account. The customer is responsible for keeping the payment method and billing details current.

10. Failed payments

If a payment fails, we may retry the payment and contact you for updated details. We may suspend or limit access if payment remains overdue. Suspension does not remove responsibility for amounts already due. Access will normally be restored within a reasonable period after successful payment, subject to any required technical reactivation.

11. Cancellation

You may cancel a Subscription at any time unless a minimum commitment was clearly stated before purchase. Unless otherwise stated, cancellation takes effect at the end of the current paid billing period, access continues until that date and no further renewal payment will be charged.

You may cancel through the account settings where available or by contacting hello@wearefalcon.tv with the account email and relevant order or subscription information. We will not require a more burdensome cancellation method than the method used to subscribe where mandatory consumer law prohibits this.

12. Consumer right of withdrawal

Consumers may have a statutory 14-day right of withdrawal. The right does not disappear merely because access is activated. If you expressly request immediate delivery during the withdrawal period, you may be required to pay a proportionate amount for a service already supplied.

Where digital content is delivered immediately and the law permits the withdrawal right to end before the 14-day period expires, this requires your prior express consent and acknowledgement that the right will be lost. Any mandatory rights available in your country remain unaffected.

You may exercise the right using any withdrawal function made available on our Website or by sending a clear statement to hello@wearefalcon.tv.

13. Refunds

Except where required by mandatory law, subscription payments are non-refundable after a billing period has begun. Cancellation prevents the next renewal but does not normally generate a partial refund for the current period. If a duplicate, incorrect or unauthorised charge is suspected, contact us promptly so that we can investigate.

14. Upgrades and downgrades

The effective date and financial effect of a plan change will be shown when the change is requested. An upgrade may take effect immediately and may result in a prorated charge. A downgrade may take effect at the next renewal and may reduce features, users, storage, workspaces or other entitlements. Any credit or prorated amount will be disclosed before the change is confirmed.

15. Price and term changes

We may change prices, plans or these Subscription Terms. Changes do not alter a prepaid period unless required by law or expressly agreed. We will provide reasonable advance notice of a material change affecting an active Subscription, normally by email, through the service or on the Website, before the change takes effect.

If you do not accept a material change, you may cancel before it takes effect. Continued use after the effective date constitutes acceptance only to the extent permitted by applicable law.

16. Availability, support and maintenance

We use reasonable efforts to keep hosted services available and installed products supported. Maintenance, security work, third-party outages, customer systems and events outside our control may affect availability. No specific uptime, response time or resolution time is guaranteed unless included in the purchased plan, quotation, order confirmation or separate service-level agreement.

Support covers the channels and scope described for the plan. Installation, integration, custom development, on-site assistance and training are not included unless expressly agreed.

17. Updates and product changes

We may provide fixes, security updates, compatibility changes and new features during the subscription period. We may modify or replace features where reasonably necessary for security, legal compliance, third-party compatibility or continued development. We will use reasonable efforts to notify customers in advance of a change that materially reduces the core functionality of a paid plan.

Customers using installed or on-premise software are responsible for applying required updates and maintaining supported operating systems, networks and third-party components, unless an installation or managed-service agreement says otherwise.

18. Customer data and privacy

You retain ownership of data and content submitted to the service. You grant us the limited rights needed to host, transmit, process, secure, back up and otherwise provide the Subscription.

Personal data is processed as described in our Privacy and Cookie Policy. Where we process personal data on behalf of a business customer, a separate data processing agreement may apply.

Before a Subscription ends, the customer should export any data it wishes to retain using available product functions or by contacting us. After termination, data may be restricted or deleted following a reasonable retention period, the applicable product process, our privacy obligations and any data processing agreement.

19. Third-party services and equipment

Some features depend on browsers, operating systems, networks, cloud providers, payment providers, communications services or third-party hardware. We are responsible for our own service but not for independent third-party products or customer infrastructure outside our control. Product documentation may specify supported versions and configurations.

20. Fair use, security and prohibited use

You must use the Subscription lawfully and within the plan’s intended capacity. You may not bypass usage or license controls, probe or disrupt our systems, distribute malware, infringe third-party rights, provide unauthorised access or use the service in a way that creates a material security risk or unreasonable technical load.

21. Suspension and termination by us

We may suspend or terminate access for overdue payment, a material breach, fraud, unlawful activity, security risk or a legal requirement. Where reasonably possible, we will notify you and allow an opportunity to remedy the issue before termination. Immediate action may be taken where necessary to protect customers, systems or third parties.

We may discontinue a Subscription product for operational or commercial reasons with reasonable notice. If we discontinue a paid service before the end of a prepaid period and do not provide a reasonably equivalent replacement, we will provide a proportionate refund unless another remedy is agreed.

22. Effect of termination

When the Subscription ends, the right to use paid features, licenses and hosted services ends. The customer must stop using license keys and software where continued use requires an active Subscription. Provisions concerning payment already due, intellectual property, confidentiality, liability, dispute resolution and other provisions intended to survive will remain in effect.

23. Free plans and trials

Free plans and trials may have reduced features, capacity, support and availability. We may change or withdraw them with reasonable notice. If a trial converts automatically to a paid Subscription, the conversion date, normal price and cancellation terms will be shown before the trial starts.

24. Liability and mandatory rights

The liability provisions in our general Terms and Conditions apply to Subscriptions. Nothing in these Subscription Terms excludes liability or consumer rights that cannot lawfully be excluded.

25. Complaints, governing law and venue

Please contact hello@wearefalcon.tv first so that we can try to resolve any issue. Danish law governs the Subscription. Consumers retain mandatory protection and jurisdiction rights in their country of residence. Business disputes are handled as stated in the general Terms and Conditions or an individually agreed contract.

26. Contact

Questions about subscriptions, billing, cancellation or licensing may be sent to hello@wearefalcon.tv or directed to +45 51 90 98 88.